Spootnikz Media

Discover Spootnikz Media Advanced IVR System for Your Business

Improved Customer Experience Through an Integrated IVR

Interactive voice response IVR

What is IVR?

IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

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How does the IVR Number System Work?

Features of IVR Service

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24x7 Customer Support

Customers are offered 24×7 uninterrupted support through recorded messages and their queries are instantly resolved.

Live Panel

Live Panel

Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.

Multi-level IVR

Multi-level IVR

Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.

Intelligent Call Routing

Intelligent Call Routing

Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.

Instant Notifications

Instant Notifications

Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

Business Advantages of IVR Service

More lead generation

With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction.

Automate customer care

Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests.

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Reduce operational costs

IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization.

Manage large call volumes

With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

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