Discover Spootnikz Media Advanced IVR System for Your Business
Improved Customer Experience Through an Integrated IVR
What is IVR?
IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
How does the IVR Number System Work?
Features of IVR Service
24x7 Customer Support
Customers are offered 24×7 uninterrupted support through recorded messages and their queries are instantly resolved.
Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
Intelligent Call Routing
Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.